1. Introduction
Welcome to LUMO SERVICES LLC (“Company,” “we,” “our,” or “us”). By using our website thelumoservices.com, submitting your information, or engaging with our limousine and transportation services, you agree to these Terms of Service, Privacy Policy, and Messaging Policy.
2. Services
LUMO SERVICES LLC provides luxury limousine and transportation services, including chauffeur services, airport transfers, and transportation for weddings, special events, business travel, and other occasions. Communication with customers may occur via phone, email, or SMS text messages.
3. SMS Messaging Consent
By submitting your phone number through our website or service forms and providing consent where required, you agree to receive SMS messages from LUMO SERVICES LLC. Messages may include booking confirmations, pickup and drop-off updates, chauffeur arrival notifications, schedule changes, and service-related updates.
Message Frequency: Varies depending on booking activity and customer interactions.
Cost: Message and data rates may apply.
Opt-Out: Reply STOP to unsubscribe from SMS messages at any time.
Help: Reply HELP for assistance or more information.
For urgent inquiries, please contact us using the contact information provided on our website.
4. Privacy Policy
Data We Collect: We may collect your name, phone number, email address, pickup and drop-off locations, reservation details, and other transportation-related information you submit through our forms.
How We Use Data: We use your information to manage reservations, coordinate transportation, communicate booking details, provide service updates, respond to inquiries, and improve our services.
Storage and Security: We take reasonable measures to protect customer information against unauthorized access, use, or disclosure. We do not sell or rent personal information. We may share information with service providers when necessary to deliver our services, with your consent, or as required by law.
Third-Party Services: Our SMS messaging and transportation services may rely on trusted third-party providers, including messaging platforms and mobile carriers, to facilitate communications and service delivery.
SMS Privacy: Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers as necessary to deliver messaging services.
5. Refunds and Cancellations
Reservations, cancellations, and refund requests are handled in accordance with the applicable booking terms and cancellation policy provided by LUMO SERVICES LLC. Cancellation fees or other charges may apply depending on the reservation type, timing of cancellation, and services already provided. Eligible refunds will be processed according to the applicable policy.
6. User Responsibilities
Customers agree to provide accurate contact information and correct pickup, drop-off, and reservation details. Customers must use our services lawfully and comply with applicable safety requirements and service policies. LUMO SERVICES LLC reserves the right to address misuse of its booking systems or services.
7. Changes to These Policies
LUMO SERVICES LLC reserves the right to update these Terms of Service, Privacy Policy, and Messaging Policy from time to time. Changes will be posted on our website and will become effective as stated in the updated policy.
8. Contact Information
Company Name: LUMO SERVICES LLC
Address: 12837 W Maria Dr, Odessa, TX 79764
Phone: (214)-537-6150
Email: info@thelumoservices.com
Website: thelumoservices.com